Политика возврата средств

Returns and Exchanges

All merchandise (except personalized items, high watches and high jewelry, made to order items) may be exchanged or returned for a full refund to a freestanding store or to our online store within thirty (30) days of the original purchase date when accompanied by the original sales receipt, except for personalized or made-to-order items including, but not limited to, My CD Heritage, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, and high watches, high jewelry, furniture and other high value artefacts.

PayPal purchases may only be exchanged or returned for a full refund at our online store, within thirty (30) days of the original purchase date, and when accompanied by the original sales receipt.

A refund may only be made in the same currency and country / region as the original purchase. All merchandise must be in perfect salable condition. For fragrance returns, the wrapping and/ or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. For watches or jewelry returns, the complete product must be returned, including the packaging, instructions leaflet (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

Merchandise in perfect salable condition will be accepted for exchange in any freestanding Charles Darius & Ateliersavant Europe SAS store around the world, excluding Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine, Indonesia and Vietnam.

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.